Refund & Returns Policy


Should you be dissatisfied with your purchase kindly email us on and we will assist you with your exchange or refund according to our policies.


Products being the incorrect size can be exchanged for the correct size if the product is in its original condition and being returned undamaged and unused, returned in the original packaging. There are no exchanges on underwear bottoms as it goes against our hygiene policies.

Exchanges must to take place within 7 workings days from time of delivery and returns must not exceed 30 days from the time of purchase

Return Cost 

Customer will be liable to pay for the cost of returns , Heir Online does not take responsibility for any loss or damage of goods in transit while on board the courier service

Returns Process

1. Email to be sent to with detail of query

2. Upon acceptance of return customer is to deliver goods directly to the address provided to them

3. after accessing if the product is eligible for a return a voucher will be issued for the value of the product at the time of sale.

4. Gift cards are not eligible for refunds

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection within 24 hours of it being delivered. 

Once your product has been inspected and a your return/ exchange has been accepted you will be issued with a voucher to shop on our Online Store

Please refer to a specific product for it's return policy as this may differ from product to product should it be personal hygiene products, synthetic hair or product that would compromise our hygiene standards.

Email marketing

shopping on our website serves as your approval to receive our marketing mailers, you have the liberty to opt out and unsubscribe to our list should you not wish to receive the marketing material